Finding Information

These are the most important sources of information:

• this wiki
  • try the search
  • new users should really read [:Welcome_to_Zeuthen]

• our ZMS site http://dv-zeuthen.desy.de

Staying Informed

There's a low volume, moderated mailing list where announcements of general interest to users of our computing facilities and services are posted. Subscribing is a very good idea.

• [https://lists.desy.de/sympa/info/zn-computing List Information]

• [https://lists.desy.de/sympa/subscribe/zn-computing Subscribe]

To be informed about changes to pages of interest in this Wiki by e-mail, any page can be subscribed to by clicking on the corresponding icon. This just requires [:UserPreferences:creating a Wiki account] before.

Getting Help

Please send mail to MailTo(uco-zn AT desy DOT de).

Such a mail

• is read by anyone who can help
• automatically creates a ticket in our request tracker, so your issue won't get lost or fogotten about
• is usually answered very quickly - if possible

If you don't receive an answer within a short time, the reason is usually one of those:

• there is no simple answer, or the question/request is unclear
• some communication within DV is required before any meaningful answer can be given

Please refrain from phone calls or walking into someone's office unless in emergencies. Most staff is usually busy doing work that requires a high degree of focus, and any interruptions has a significant, negative impact on the amount of work we can get done for you and all other users. Communicating strictly via email through the request tracker also makes sure that everyone involved is up to date, and all related information is available.

If you feel that an answer is overdue, please complain (by mail).

Please always reply to a previous message you received from the request tracker for the same issue, if possible. This will make sure your reply is added to the existing ticket, instead of creating a new one.